Our SAP Basis support packages are there whenever your clients need them. Give your clients the 24/7 access to information and SAP support that they need.
Offer your clients 24/7 availability of your SAP Basis environment with our offshore SAP Basis support packages. We provide coverage before, during, and after your normal business hours, allowing you to deliver round-the-clock SAP Basis support to your customers. Offload minor tasks from your on-site employees and call on us to help during periods of high SAP Basis support needs.
Our SAP Basis Support Packages Include:
- All-time SAP Basis support, including ABAP and Java Stacks
- Daily, weekly, and monthly checklists
- Transport management
- Follow-up and closure of open and pending tickets
- Implementation of SAP OSS Notes
- Batch scheduling and monitoring
- SAP upgrades, including Kernel, enhancement package and support package, a homogenous and heterogeneous SAP system copy
- SAP performance analysis and tuning
- Project cut-over support
- System monitoring during project phases
We Also Support SAP Security-Related Issues Including:
- Password reset/unlock
- User account provisioning
- Security role assignment
- Central user administration
- Services for SAP Governance, Risk, and Compliance solutions
- Install configure and maintain SAP systems across development, staging, and across development environments
- Apply security patches and updates to maintain system integrity compliance
- Collaborate effectively with developers, functional configurators and other IT teams for seamless application deployment and support
About Our Practice leads :
Benjamin Nguyen ( based in US ) has over 23 years experience as SAP basis consultant. He specializes in landscape design, implementation, tuning, upgrade, consolidation, and migration of SAP environments. Ben is a specialist in integrating and managing on-premise, cloud based SAP systems. In addition, to working with just about all SAP tools and products. Ben focuses on SAP’s best practices to ensure a successful implementation and ease of maintaining the SAP environment. Customer satisfaction is his number one priority.
Krishna Subramaniam (based in Chennai, India) has over 19 years experience as SAP Basis solution Architect. He has managed the analysis, design, installation, upgrade, implementation and support of SAP as a lead, combining roles as a technical leader and project/resource manager. Krishna is known for his problem-solving skills, strong work ethic, and a commitment to quality. He is a specialist in off-shore SAP Basis production support and project support.
Ben (US) and Krishna (India) will be focal points of contacts when it comes to communication, and escalation. Krishna is available to travel to the US if needed.