SAP Basis Support Packages from Beacon Systems
Our SAP Basis support packages are there whenever your clients need them. Give your clients the 24/7 access to information and SAP support that they need.
Offer your clients 24/7 availability of your SAP Basis environment with our offshore SAP Basis support packages. We provide coverage before, during, and after your normal business hours, allowing you to deliver round-the-clock SAP Basis support to your customers. Offload minor tasks from your on-site employees and call on us to help during periods of high SAP Basis support needs.
Our SAP Basis Support Packages Include:
- All-time SAP Basis support, including ABAP and Java Stacks
- Daily, weekly, and monthly checklists
- Transport management
- Follow-up and closure of open and pending tickets
- Implementation of SAP OSS Notes
- Batch scheduling and monitoring
- SAP upgrades, including Kernel, enhancement package and support package, a homogenous and heterogeneous SAP system copy
- SAP performance analysis and tuning
- Project cut-over support
- System monitoring during project phases
We Also Support SAP Security-Related Issues Including:
- Password reset/unlock
- User account provisioning
- Security role assignment
- Central user administration
- Services for SAP Governance, Risk, and Compliance solutions
Our SAP Basis Support Leads:
Bharat Jogibhai and Benjamin Nguyen each have almost 20 years of experience as SAP Basis Support Administrators, Technical Architects, and Infrastructure Specialists across a wide array of industries.
Both Bharat Jogibhai and Benjamin Nguyen have worked on some of the most complex SAP Basis environments on the planet and have saved clients, quite literally, millions in software costs based upon their knowledge of SAP Basis support and architecture.
Bharat Jogibhai has managed the analysis, design, installation, upgrade, implementation, and support of SAP as a lead, combining roles as a technical architect and project/resource manager, with that of a very hands-on configurator. Bharat is also a specialist on the Unix/Oracle platforms and has supported almost every facet of, and tool within, the SAP landscape.
Benjamin Nguyen has specialized in the design, implementation, tuning, upgrade, consolidation, and migration of SAP environments. Ben is a specialist in HP-UX/Linux and MC/Service Guard (high availability solution). He also has an extensive knowledge and experience of the HP-UX/Oracle interface. In addition to working with just about all SAP tools and products, Ben focuses on SAP’s best practices to ensure successful implementation and ease of maintaining the SAP environment. Customer satisfaction is Ben’s number one priority.